Refund policy

Digital print files (£6.99)

Print files are delivered immediately after payment. Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel digital content — that right is waived once the download begins, with your consent, which is why checkout asks for it. Your statutory rights regarding faulty digital content are unaffected: if a file is corrupt or doesn't match your design, email deckboxadmin@gmail.com and we'll fix it or refund you.

Printed boxes (£24.99 each)

Changing your mind: each box is made to your own design, so the 14-day cancellation right for distance sales does not apply to it (Consumer Contracts Regulations 2013, regulation 28). If you contact us at deckboxadmin@gmail.com before printing starts, we will still cancel the order and refund it in full. Once printing has started we can't accept a return because of colour or artwork choice.

Faulty or damaged boxes: your rights under the Consumer Rights Act 2015 are unaffected. If your box arrives damaged, misprinted, or otherwise faulty, email a photo and your order number within 30 days and we'll send a replacement or a full refund including delivery — whichever you prefer.

Delivery outside the UK: we only deliver to UK addresses. An order with a delivery address elsewhere is refunded in full automatically.

Discounts: a refund is for the amount you actually paid. If an order that used a one-time code such as FIRST15 is refunded in full, the code becomes available to use again.

Refunds go back to the original payment method via Stripe, normally within 5–10 working days.